Prioritizing Customer Service When Choosing a CRM

There are so many factors to consider when making the choice to migrate to a new CRM: the cost, the allowable number of users, whether it has functionality you need, the ease of the interface, whether remote or cloud access is available…and that’s just to name a few.

That said, we’d like to make the case for prioritizing another factor that isn’t on the list above: the quality of the customer service experience.

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Maya Eilam
To Crowdfund or Not to Crowdfund? 5 Things to Consider

Crowdfunding might seem like a tech-driven fundraising trend, but the concept has actually been around for quite a long time. In 1884, The New York World raised over $100,000 from 160,000 people in order to fund the base for the Statue of Liberty. In his appeal to his mass readership, publisher Joseph Pulitzer wrote on the front page of the paper “Let us not wait for the millionaires to give us money.”

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Maya Eilam
How Your Brand Supports Your Fundraising

Your brand (or, what the public thinks of when they hear your name) and your ability to raise funds from that public, are inextricably linked. A prospective donor’s understanding of your values, mission, and work (not to mention what they think of that work) play an enormous role in their decision of whether and how much to donate to your cause.

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Maya Eilam
Guest Post: ​Stop Sleeping & Start Running Ultra-Effective Board Meetings

In this guest post, Erin Booker from Funraise tackles the question of what makes an effective board meeting (Besides plenty of coffee and snacks)?

Of course, there are the basic components to any board meeting, but we believe in a secret sauce that will take your board meeting from good to great, from volunteer to movement leader, from good Samaritan to superhero, from...okay, you get the picture.

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Maya Eilam
Beyond the Ask: Putting Your Stakeholders to Work on Donor Cultivation

There is a misconception about what goes into fundraising that can sometimes keep organizational stakeholders (such as board members, or dedicated volunteers) feeling a little skittish about getting involved—that fundraising is all about asking for money.

Yes, of course fundraising includes asking for money, but a development department’s work is so much more than that.

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Maya Eilam
Handling Challenging Conversations with Board Members and Donors

Conflict is a part of everyday life, but when it comes to Board Members or donors, it is easy for that conflict to become especially fraught. It can be challenging to walk the line between expressing and adhering to your organizational values while simultaneously trying to keep an important stakeholder happy. Here are a few suggestions for strategies to strike that ever important balance.

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Maya Eilam
3 Strategies for Staying on Top of Donor Data When You're Understaffed

If there’s one thing we advocate for on the Donorly Blog, it’s donor data tracking. We’re interested in data hygiene, the uses for fundraising, communications, and sales data, and choosing the CRM that’s right for you. Of course, none of that matters if you’re not staffed to successfully keep your data organized and clean in the right tool, in a way that is actually useful to you.

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Maya Eilam